Privacy Policy
Last Updated: May 2024
1. Introduction
The Dyslexia Experts ("we", "us", or "our") is committed to protecting and respecting your privacy. This privacy policy sets out how "The Dyslexia Experts" uses and protects any information that you give "The Dyslexia Experts" when you use this website. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. As an educational assessment service, we handle sensitive information regarding cognitive and educational needs.
2. Information We Collect
We may collect and process the following data:
- Contact details: Name, address, email, and phone number.
- Assessment Data: Date of birth, educational history, medical background (where relevant), and cognitive test results.
- Payment Information: Financial details processed securely for services rendered.
- Correspondence: Records of communications between you and our assessors.
3. Use of Your Information
We use information held about you in the following ways:
- To provide diagnostic educational assessments and reports.
- To carry out our obligations arising from any contracts entered into between you and us.
- To comply with SASC and other professional regulatory standards.
- To notify you about changes to our service.
4. Data Storage and Security
Educational assessment records are highly sensitive. We store digital records on encrypted, password-protected systems. In accordance with SASC guidelines, full diagnostic reports and raw assessment data are typically retained for a period of 7 years, or until a child reaches 25 years of age.
5. Your Rights
Under UK GDPR, you have the right to access the information held about you, the right to rectification, and the right to be forgotten (subject to professional record-keeping requirements).
For more information regarding our data practices, please contact our Data Protection Lead atinfo@thedyslexiaexperts.co.uk.